Terms of Service

Agreement to Terms

These Terms of Service govern your use of the Nexbyte website and your relationship with us when engaging our IT services. By accessing our website or using our services, you accept and agree to be bound by these terms. If you disagree with any part of these terms, please do not use our website or services.

These terms should be read alongside our Privacy Policy, Cookie Policy, and any specific service agreements that apply to work we undertake for you. If you have questions about these terms, please contact us before proceeding.

Service Provider

Nexbyte

88 Mosley Street

Manchester M2 3LG

United Kingdom

Email: info@domain.com

Phone: +44 161 834 7256

Service Usage Terms

1. Permitted Uses

Our website and services are intended for business purposes. When using our website, you agree to use it for legitimate business enquiries and information gathering. You may browse our content, submit enquiry forms, and access publicly available information about our services. When engaging our professional services, you agree to use them in accordance with the specific terms outlined in your service agreement and these general terms.

2. Acceptable Use Policy

When using our website and services, you must not:

• Use the website in any way that violates UK laws or regulations
• Attempt to gain unauthorised access to our systems, servers, or networks
• Introduce viruses, malware, or other malicious code to our website
• Engage in automated data collection or scraping without permission
• Impersonate any person or entity or misrepresent your affiliation
• Submit false or misleading information through our forms or communications
• Use our services in ways that could harm our reputation or business interests

3. Access Requirements

To engage our services, you must be authorised to represent the business or organisation you are enquiring on behalf of. You must be at least 18 years old and have the legal capacity to enter into binding agreements. You are responsible for maintaining the accuracy of information you provide to us and for keeping your contact details current if we are providing ongoing services.

Service Engagement Terms

1. Initial Consultation

Our initial consultation process is designed to understand your requirements and determine whether we can assist effectively. During this phase, we may discuss your technology environment, operational challenges, and potential solutions. There is no obligation to proceed with our services following a consultation. Any confidential information shared during consultations will be handled in accordance with our Privacy Policy.

2. Service Agreements

When you engage our services, we will provide a separate service agreement or proposal outlining the specific scope of work, deliverables, timelines, and fees. These documents form the contractual basis for our professional relationship and take precedence over these general terms for matters specifically addressed in them. You are responsible for reviewing and understanding all terms before proceeding with engagement.

3. Client Responsibilities

When engaging our services, you agree to:

• Provide accurate and complete information about your requirements and environment
• Grant necessary access to systems and facilities as agreed for service delivery
• Respond to reasonable requests for information or decisions in a timely manner
• Make payments according to the agreed terms and schedule
• Maintain appropriate backups of your data and systems
• Notify us promptly of any issues or concerns with our services

4. Service Termination

Either party may terminate a service relationship in accordance with the terms set out in the specific service agreement. For ongoing support contracts, notice periods and termination procedures will be clearly outlined. We reserve the right to suspend or terminate services immediately if you breach these terms or your service agreement, engage in fraudulent activity, or fail to make payment when due.

Service Availability and Modifications

1. Website Availability

We strive to maintain continuous website availability, but we cannot guarantee uninterrupted access. Our website may be unavailable during scheduled maintenance, emergency repairs, or due to circumstances beyond our control such as internet service provider issues or hosting platform problems. We will not be liable for any losses arising from website unavailability.

2. Service Delivery

For professional services, delivery timelines and service levels will be outlined in your specific service agreement. We make reasonable efforts to meet agreed timelines, but some delays may occur due to factors including client availability, access to required information, third-party dependencies, or unforeseen technical challenges. Significant delays will be communicated promptly with revised expectations.

3. Geographic Availability

Our physical services are primarily available to businesses in Greater Manchester and the North West of England. Remote services may be available to clients in other UK locations. We assess each enquiry to determine whether we can provide effective service to your location. Our website is accessible globally, but services are only offered in the United Kingdom.

4. Service Modifications

We may modify, update, or discontinue aspects of our services from time to time. For ongoing service contracts, we will provide reasonable notice of any changes that materially affect service delivery. Changes to these Terms of Service will be communicated through our website, and continued use of our services after changes indicates acceptance of the modified terms.

Intellectual Property Rights

1. Website Content Ownership

All content on our website, including text, images, graphics, logos, and software, is owned by Nexbyte or our licensors and protected by copyright and other intellectual property laws. You may view and print pages from our website for your personal reference, but you may not reproduce, distribute, modify, or create derivative works without our written permission.

2. Service Deliverables

Intellectual property rights in work we produce as part of our services will be addressed in the specific service agreement. Generally, documentation and configurations created specifically for your project become your property upon full payment. Pre-existing methodologies, tools, and knowledge remain our property. We may retain the right to use generalised knowledge gained from projects for future work, subject to confidentiality obligations.

3. Third-Party Rights

When we procure software licenses or implement third-party solutions as part of our services, you are subject to the licensing terms of those vendors. We facilitate license acquisition and provide guidance on compliance, but the license agreements are between you and the software vendors. You are responsible for complying with all third-party license terms.

Fees and Payment Terms

Service fees, payment schedules, and billing arrangements are outlined in individual service agreements or proposals. Unless otherwise specified, fees are quoted in British Pounds Sterling and exclude VAT, which will be added where applicable. Payment terms are typically 30 days from invoice date, though this may vary based on the agreement. Late payments may incur interest charges at the rate permitted by the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to suspend services for accounts in arrears.

Fees for ongoing support contracts are typically billed monthly or quarterly in advance. Project-based work may involve staged payments tied to milestones. Expenses incurred on your behalf, such as travel costs or third-party licenses, will be passed through at cost plus any applicable markup as agreed. All fee schedules and payment terms will be clearly communicated before engagement.

Limitations and Disclaimers

Our website and the information it contains are provided "as is" without warranties of any kind, either express or implied. We make reasonable efforts to ensure accuracy but do not guarantee that website content is complete, current, or error-free. The information provided on our website is for general guidance and should not be relied upon as professional advice without consultation.

For professional services delivered under specific agreements, our liability is limited as outlined in those agreements. Generally, we limit our liability to the fees paid for the specific service giving rise to the claim. We accept no liability for indirect, consequential, or special damages including loss of profits, business interruption, or data loss, except where liability cannot be excluded by law.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law.

Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these terms or their subject matter.

If any provision of these terms is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision.