Privacy Policy

Our Commitment to Your Privacy

At Nexbyte, we understand that your privacy matters. This policy explains how we collect, use, store, and protect your personal information when you interact with our website and services. We are committed to transparency and complying with data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

We believe you should have control over your personal data. This policy sets out your rights and explains how to exercise them. If you have any questions about how we handle your information, please get in touch using the contact details provided on our Contact page.

Data Controller

Nexbyte

88 Mosley Street

Manchester M2 3LG

United Kingdom

Email: info@domain.com

Phone: +44 161 834 7256

Information We Collect

Information You Provide Directly

When you contact us through our website or engage our services, you may provide:

• Your name and contact details including email address and telephone number
• Business information such as company name, position, and organisational details
• Details about your technology requirements and current infrastructure
• Correspondence and communications you send to us
• Payment and billing information when you engage our services

Information Collected Automatically

When you visit our website, we may automatically collect:

• Technical information including IP address, browser type, and operating system
• Usage data such as pages visited, time spent on pages, and navigation paths
• Device information including screen resolution and device identifiers
• Cookie data as described in our Cookie Policy
• Referral source information showing how you found our website

Legal Basis for Processing

We process your personal data based on legitimate interest in providing and improving our services, fulfilling contractual obligations when you engage us, complying with legal requirements, and with your consent where specifically required. We only collect information that is necessary for these purposes.

How We Use Your Information

Service Delivery

We use your personal data to respond to your enquiries, provide quotes for our services, deliver IT support and infrastructure projects, manage client relationships, and communicate with you about ongoing work. This processing is essential for fulfilling our contractual obligations and providing the services you have requested.

Website Improvement

We analyse website usage data to understand how visitors interact with our site, identify technical issues, improve navigation and user experience, and optimise our content. This helps us make our website more useful and accessible for all visitors.

Business Communications

With your permission, we may send you information about our services, industry insights relevant to your business, and updates about technology developments. You can opt out of these communications at any time using the unsubscribe link in our emails.

Legal and Security

We process your data to comply with legal obligations, protect our rights and interests, prevent fraud and security threats, and maintain records for business and regulatory purposes. This processing is necessary to protect both your interests and ours.

Sharing Your Information

We do not sell your personal data to third parties. We only share your information in the following limited circumstances:

Service providers who assist us with website hosting, email services, payment processing, and analytics, under strict confidentiality agreements
Technology vendors when necessary to deliver services you have requested, such as software licensing or infrastructure implementation
Professional advisors including solicitors, accountants, and insurers when necessary for business operations
Law enforcement or regulatory authorities when required by law or to protect our legal rights

How We Protect Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS protocols
Secure storage systems with restricted access controls
Regular security assessments and system monitoring
Staff training on data protection requirements and best practices
Regular backup procedures and disaster recovery planning

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. If we become aware of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities as required by law.

How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Retention periods vary depending on the nature of the data:

• Enquiry data from potential clients is typically retained for 24 months unless you request earlier deletion
• Client records and project documentation are retained for 7 years after the conclusion of services, in line with UK business record retention requirements
• Marketing communications data is retained until you unsubscribe or withdraw consent
• Website analytics data is typically aggregated and anonymised after 26 months

Your Data Protection Rights

Under UK data protection legislation, you have the following rights regarding your personal data:

Right to Access

You can request a copy of the personal data we hold about you, along with information about how we use it.

Right to Rectification

You can ask us to correct inaccurate or incomplete personal data we hold about you.

Right to Erasure

You can request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes it was collected.

Right to Data Portability

You can request to receive your personal data in a structured, commonly used format and transmit it to another organisation.

Right to Object

You can object to processing based on legitimate interests, direct marketing, or processing for research and statistical purposes.

Right to Restrict Processing

You can request that we temporarily restrict processing of your personal data in certain situations.

To exercise any of these rights, please contact us using the details provided on our Contact page. We will respond to your request within one month, although this may be extended in complex cases.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will update the date at the top of this policy and may notify you through our website or by email if you are an existing client. We encourage you to review this policy regularly to stay informed about how we protect your data.